Working Within Our Communities
Clear expectations for vendors and contractors
Questions before you begin? Start here: Contact, Maintenance Coordination, and community resources under Properties.
Professional standards that support safe, organized work
These guidelines exist to help vendors and contractors work efficiently within residential communities—while prioritizing resident safety and clear communication. A consistent standard reduces delays, prevents misunderstandings, and supports trust with boards and residents.
Communities may have additional site-specific rules (hours, access, parking). If anything is unclear, we prefer a quick pre-work check-in rather than a mid-project reset.
Insurance Requirements
Insurance is a safety and risk-control standard. It helps protect residents, the association, and the vendor if something goes wrong.
Licensing Requirements
Licensing requirements vary by trade and scope. We aim for a consistent standard that supports compliant, high-quality work.
Check-In Procedures
Check-in helps keep work organized, access controlled, and residents informed. It also reduces unnecessary interruptions during the workday.
Professional Conduct
Our communities expect a professional environment. Clear, respectful conduct builds trust with boards and residents.
Safety & Responsibility
Safety is the priority. Vendors are expected to run job sites responsibly, keep hazards controlled, and protect residents and property.
Scope & Authorization
Clear scope prevents rework, billing disputes, and resident confusion. Authorization protects everyone involved and keeps projects on track.
A simple standard: scope first, then speed
Vendors move faster when scope, authorization, access, and safety expectations are confirmed upfront. For many communities, this is supported through a consistent maintenance workflow—see Maintenance Coordination.
Common questions from vendors
If you have a question that affects access, safety, or scope, it’s always better to ask before work begins.
Do vendors need to provide proof of insurance before starting work?
Yes. Vendors should provide current insurance documentation before work begins. Specific limits and certificates may vary by community, scope, and board requirements.
Where do vendors check in when arriving on-site?
Check-in instructions depend on the community. In general, vendors should confirm the check-in location and access instructions with Moderne or the authorized community contact before arriving.
Can a vendor change the scope once work has started?
If conditions change, pause and request written authorization before proceeding with out-of-scope work. This protects residents, the association, and the vendor from misunderstandings.
Are there expectations for resident communication during work?
Yes. Vendors should keep communication professional, avoid directing residents to make decisions on-site, and route questions through the authorized project contact when needed.
Who should vendors contact with questions before work begins?
Use our contact page to route questions to the right person. If the work is maintenance-related, referencing our maintenance coordination service helps us triage quickly.
Contact us before beginning work
A quick confirmation of scope, access, and safety expectations helps work start smoothly and reduces interruptions for residents. If you need community resources or document access references, visit Properties.